Common menu bar
Breadcrumb
General Survey on Consumers' Financial Awareness, Attitudes and Behaviour (Executive Summary)
On-line Banking
-
46 percent of all respondents reported using the Internet to do some of their everyday banking activities, a significant increase compared to a few years ago.7
-
25 percent reported using telephone banking, a significant decline over the past 3 years or so.
-
25 percent reported using telephone banking, a significant decline over the past 3 years or so.
-
42 percent of all respondents relied solely on conventional ways of banking (not using the Internet or the telephone).
-
Age was the key determinant of the ways (conventional or non-conventional) everyday banking was done.
-
However, although those most likely to bank in-person were still older respondents, even among them, on-line banking was more prevalent than telephone banking.
-
Age was the key determinant of the ways (conventional or non-conventional) everyday banking was done.
-
Of those banking on-line:
-
65 percent perceived risks associated with on-line banking; and,
-
45 percent claimed they were taking actions to minimize the risks associated with on-line banking.
-
65 percent perceived risks associated with on-line banking; and,
-
Of all respondents:
-
11 percent had visited a website and used its financial calculator(s); and,
- 26 percent claimed to have used the Internet over the past 3 months to look for information to help them with their personal finances.
-
11 percent had visited a website and used its financial calculator(s); and,
Footnote 1 A 2003 survey by Ekos for the Public Interest Advocacy Centre estimated that at that time just over one-third of Canadians were using the Internet (33 percent) and the telephone (34 percent) to manage their personal finances.
Footer
