Whether you are looking for the latest surveys or studies on consumer awareness, attitudes and behaviours, a report on our latest Conference on Financial Literacy or a plain-language account of the key findings of the 2009 Canadian Financial Capability Survey, this is the place to find it.
We conduct and commission surveys to evaluate the needs and behaviours of consumers of financial products and services and to assess the efficiency and effectiveness of our activities that aim to empower consumers and to promote consumer-related compliance by financial institutions.
Research to Assess Effectiveness of FCAC Web-based Resources for Consumers
Public Opinion Research on Consumers’ Rights and Responsibilities
FCAC's 2007 Debit Card Code of Practice - Consumer Research
2006: General Survey Conducted on the Awareness, Attitudes and Behaviour of Financial Consumers
2005: Public Experience with Financial Services and Awareness of the FCAC
As part of our work, we also undertake or commission studies, reports and research papers to explore issues related to the state of play in financial literacy in Canada, how best to measure financial capability, new market trends and emerging issues that are likely to impact financial consumers, etc.
FCAC consumer inquiries report – issues of interest (October 1st, 2011 - March 31st, 2012)
The Future of Financial Education — Report on the 2011 FCAC-OECD Conference on Financial Literacy
FCAC consumer inquiries report – issues of interest (April 1st - September 30th, 2011)
Is Financial Education in Canada Working? Research and recommended best practices for evaluating financial education programs
FCAC Clear Language and Presentation Research Paper 2009
Qualitative Testing of Proposed MasterCard Plain Language Application Form
Moving Forward with Financial Literacy
Youth Financial Literacy Study
Why Financial Capability Matters
Focus Groups to Evaluate Consumer Comprehension of FCAC Materials