50 percent had no idea about the factors that contribute to an individual's credit rating (especially those with lower educational levels, northern residents and older respondents);
24 percent claimed to know their personal credit rating (especially Francophones);
42 percent claimed to know how they could obtain their credit report (especially Francophones);
65 percent had no idea if some costs applied or not when requesting a credit report;
15 percent claimed to have requested a credit report for themselves in the past; and,
21 percent claimed to know how to dispute an entry on their credit report (especially Francophones).