Financial Consumer Agency of Canada
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Financial Consumer Agency of Canada

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Making a Complaint – Payment card network operator

Click here to find the complaint-handling process for your financial institution

If, as a merchant, you have a complaint or a problem with a payment card network operator, you can take the following steps to resolve it.


Step 1: Acquirer

First, you should try to resolve the problem directly with your acquirer – the payment card processor.


Step 2: Payment card network operator

If your complaint cannot be resolved with the acquirer, it may be referred to the payment card network operator.


FCAC

FCAC will monitor the payment card networks' compliance with the Code of Conduct for the Credit and Debit Card Industry in Canada. However, please remember that FCAC does not provide redress or compensation and that we cannot get involved in individual disputes.

Click here to learn more about how we handle complaints.



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Date Modified:
2011-05-07