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Frequently Asked Questions
Use this tool to search FCAC's Frequently Asked Questions (FAQ) database, or to view our complete list of questions and answers. You can also view our five "Most viewed" and five "Latest added" questions (see below). We are always working to improve our database, so please contact us if you have a question that is not listed here.
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Top 5 Questions:
Five most recently added questions:
- Can a bank refuse to cash a federal government cheque?
- Can a financial institution charge service fees to non-clients who use its ABMs?
- What is a tax-free savings account?
- How will my prepayment charge be calculated if I break my mortgage before the end of my current term?
- Why should I look closely at prepayment privileges and penalty charges when shopping for a mortgage?
About FCAC's Frequently Asked Questions (FAQ) database
FCAC's searchable Frequently Asked Questions database contains a wealth of information on consumers' rights when dealing with financial institutions and on various financial products and services. The questions are based on the thousands of inquiries and complaints we receive from consumers each year through our Consumer Contact Centre and website; as well as on other important issues identified by FCAC.
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