Ottawa, June 3, 2011—The Financial Consumer Agency of Canada (FCAC) encourages Canadians to take steps to ensure they monitor and pay bills that will be due in the weeks ahead, so that they can avoid late payment fees during the postal disruption.
Consumers who do not receive regular statements for credit cards, loans or mortgages, utility bills or other invoices through the mail as they normally do, should use online and telephone services to find out the amounts owed and the due dates. They can also use online and telephone banking to make payments.
FCAC's website, fcac.gc.ca, has further details on how consumers can avoid late payment fees.
With educational materials and interactive tools, the Financial Consumer Agency of Canada (FCAC) provides objective information about financial products and services to help Canadians increase their financial knowledge and confidence in managing their personal finances. FCAC informs consumers about their rights and responsibilities when dealing with banks and federally regulated trust, loan and insurance companies. FCAC also makes sure that federally regulated financial institutions, payment card network operators and external complaints bodies comply with legislation and industry commitments intended to protect consumers.
You can reach us through the FCAC Consumer Contact Centre by calling toll-free 1-866-461-3222 (TTY: 613-947-7771 or 1-866-914-6097) or by visiting our website: fcac.gc.ca.
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Acting Communications Manager