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Complaint Handling Process (Resolution Schemes)

Government of Canada

Provincial and Territorial Financial Regulators

Industry Associations and Educational Institutions

Consumer Groups

Stock Exchanges

Depositor/Policyholder Protection Plans

Provincial Credit Union Centrals

Caisses populaires (Federations)

Financial Links for Youth and Teachers

International

Complaint Handling Process (Resolution Schemes)

• General Insurance OmbudService (GIO)
  
  
• Office of the Commissioner of Review Tribunals (CPP/OAS)
  
  
• Ombudsman for Banking Services and Investments (OBSI)
  
  
• OmbudService for Life and Health Insurance (OLHI)
  
  

Government of Canada

• Bank of Canada
  
  
• Canada Deposit Insurance Corporation
  
  
• Canada Investment and Saving
  
  
• Canada Mortgage and Housing Corporation
  
  
• Canadian Consumer Information Gateway
  
  
• Competition Bureau
  
  
• Department of Finance
  
  
• Human Resources Development Canada
  
  
• Industry Canada
  
  
• Office of the Commissioner of Review Tribunals
  
  
• Office of the Superintendent of Financial Institutions
  
  
• Privacy Commissioner
  
  
• Service Canada
  
  

Provincial and Territorial Financial Regulators

Alberta

• Alberta Finance
  
  
• Alberta Securities Commission
  
  

British Columbia

• Financial Institutions Commission
  
  
• British Columbia Securities Commission
  
  

Manitoba

• Manitoba Consumer and Corporate Affairs
  
  
• Manitoba Securities Commission
  
  

New Brunswick

• New Brunswick Securities Commission
  
  

Newfoundland and Labrador

• Department of Government Services
  
  

Northwest Territories

• Superintendent of Insurance, Government of the Northwest Territories
  
  

Nova Scotia

• Department of Environment and Labour, Financial Institutions Division
  
  
• Nova Scotia Securities Commission
  
  

Nunavut

• Government of Nunavut
  
  

Ontario

• Financial Services Commission of Ontario
  
  
• Ontario Securities Commission
  
  
• Ministry of Small Business and Consumer Services
  
  

Prince Edward Island

• Attorney General, Consumer, Corporate and Insurance Division
  
  

Quebec

• Autorité des marchés financiers
  
  
• Chambre de l'assurance de dommages
  
  

Saskatchewan

• Saskatchewan Financial Services Commission
  
  

Yukon

• Government of Yukon
  
  

Industry Associations and Educational Institutions

• Canadian Bankers Association
  
  
• Canadian Life and Health Insurers Association of Canada
  
  
• Canadian Payments Association
  
  
• Canadian Securities Institute
  
  
• Credit Union Central of Canada
  
  
• Insurance Bureau of Canada
  
  
• Insurance Institute of Canada
  
  
• Interac Association
  
  
• Investment Industry Regulatory Organization of Canada
  
  
• Investment Funds Institute of Canada
  
  
• Investor Education Fund
  
  
• Institute of Canadian Bankers
  
  
• Mutual Fund Dealers Association of Canada
  
  

Consumer Groups

• Canadian Community Reinvestment Coalition
  
  
• Consumers' Association of Canada
  
  
• Option consommateurs
  
  
• Public Interest Advocacy Centre
  
  

Stock Exchanges

• Montréal Exchange
  
  
• Toronto Stock Exchange
  
  

Depositor/Policyholder Protection Plans

• Autorité des marchés financiers
  
  
• Canada Deposit Insurance Corporation
  
  
• Canada Investor Protection Fund
  
  
• Canadian Consumer Protection for Financial Institution Failures
  
  
• Canadian Life and Health Insurance Compensation Corporation
  
  
• Credit Union Deposit Guarantee of Alberta
  
  
• Credit Union Deposit Guarantee Corporation of Manitoba
  
  
• Credit Union Deposit Guarantee Corporation of Newfoundland
  
  
• Credit Union Deposit Guarantee Corporation of Saskatchewan
  
  
• Credit Union Deposit Insurance Corporation of B.C.
  
  
• Deposit Insurance Corporation of Ontario
  
  
• Nova Scotia Credit Union Deposit Insurance Corporation
  
  
• Property and Casualty Insurance Compensation Corporation
  
  

Provincial Credit Union Centrals

• Credit Union Central Alberta Limited
  
  
• Credit Union Central of British Columbia
  
  
• Credit Union Central of Manitoba
  
  
• Credit Union Central of New Brunswick
  
  
• Credit Union Central of Nova Scotia
  
  
• Credit Union Central of Ontario
  
  
• Credit Union Central of PEI
  
  
• Credit Union Central of Saskatchewan
  
  

Caisses populaires (Federations)

• Fédération des caisses Desjardins du Québec
  
  
• Fédération des caisses populaires du Manitoba
  
  
• Fédération des caisses populaires de l'Ontario
  
  
• Fédération des caisses populaires acadiennes
  
  

Financial Links for Youth and Teachers

• Canadian Foundation for Economic Education
  
  
• YourMoney Network
  
  

International

• Canadian Foundation for Economic Education
  
  
• Australian Securities & Investments Commission
  
  
• Banque de France
  
  
• Central Bank of Malaysia
  
  
• Banking Code Standards Board (United Kingdom)
  
  
• Financial Services Authority (United Kingdom)
  
  
• Board of Governors of the Federal Reserve System (United States)
  
  
• Central Bank of Ireland
  
  
• U.S. Treasury (Debt Management)