Financial Consumer Agency of Canada
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Financial Consumer Agency of Canada

www.fcac-acfc.gc.ca

 

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  4. > External complaints bodies

Overview Of Obligations For External Complaints Bodies

The Bank Act is the primary legislation governing all external complaints bodies in Canada. FCAC is responsible for administering sections of the Act.
The complete text of the Act is posted on the Department of Justice Canada’s website


Bank Act

Acts governing External Complaints Bodies
Acts Sections related to consumer provisions

Bank Act

Paragraphs 157(2)(e) and (f), section 413.1, subsection 418.1(3), sections 439.1 to 459.5, subsections 540(2) and (3) and 545(4) and (5), paragraphs 545(6)(b) and (c), subsection 552(3) and sections 559 to 576.2 of the Bank Act together with any regulations made under or for the purposes of those provisions;


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Date Modified:
2011-05-12