The Financial Consumer Agency of Canada Web site provides you with different ways to find information. If you need assistance locating information or using features such as how to search our site, please try one of the links below.
To increase the text size on our Web pages, you can change the settings in your Web browser. Just follow the instructions below based on the browser you are using or see your browser's help tool for details.
The design of the Web pages on this Web site is flexible enough to allow you to configure the visual presentation to meet your accessibility needs by using a client-side Cascading Style Sheet (CSS) file.
Most browsers provide the ability to specify a client-side CSS file, which would be applied to every Web page on this Web site that you visit. To take advantage of this feature, perform the following steps:
Information throughout the FCAC website is provided in XHTML as the primary format. In some cases, other software formats are provided as alternatives. To open these alternate formats, you may need to download and install one or more of the following on your computer:
PDF – Portable Document Format. To access these files you must have a PDF reader installed. If you do not already have such a reader, there are numerous PDF readers available for free download or for purchase on the Internet:
XLS – Microsoft Excel format. To access these files you will need Microsoft Excel Viewer.
Pages and files may be offered in various multimedia formats. Users may use the following links to obtain software to enable the viewing of multimedia formats.
You will also need the following to hear the audio:
In order to be able to view Flash animations in your Web browser, you need to install Macromedia Flash Player, which is available for downloading free of charge.
Audio files with a .mp3 extension can generally be opened with the default audio player software installed on your computer. Several audio players are available free of charge, such as:
Our Web site has been designed to provide you with different ways to find information. This page provides navigational information allowing you to quickly locate the documents, policies, initiatives, and pages that you are looking for.
This help page is intended to facilitate navigation of the Financial Consumer Agency of Canada Web site. Assistance is provided by the top navigation bar, as well as by the links located in the left margin.
The site map provides a quick overview of the layout and content of this Web site.
The search engine offers quick access to information through bilingual (French or English) searches, by keyword or phrase.
Tell us what you think about our web site, our products, our organization or anything else that comes to mind. We welcome all of your comments and suggestions.
This site contains answers to the Frequently Asked Questions (FAQs) we have received in the past.