Federally regulated financial institutions must provide you with certain important information about your mortgage, in clear language, in the mortgage application and the mortgage agreement. Depending on what type of mortgage you get, the information required may vary.
Before signing, you have a responsibility to read and understand the terms and conditions of your mortgage agreement. Ask questions about anything that is not clear.
If you feel that a federally regulated financial institution is not respecting your rights, contact FCAC.