If you are considering setting up a registered plan (e.g. an RRSP) with a federally regulated financial institution, you have the right to be informed about key details before the plan is set up. You also have the right to be informed before any changes to the terms of your agreement come into effect.
Your right to information applies to the following registered products:
Note: From this point forward, the term “institution” will mean federally regulated financial institution.
all the charges that might apply to the registered plan
how you will be notified of any increase in those charges and of any new charges that might apply to the registered plan
Note: you can generally hold many different types of investments within a registered plan, such as a Guaranteed Investment Certificate or a mutual fund. These regulations apply to the registered plan itself and not the individual investments that you might have within your plan. There are separate regulations, such the deposit type instruments regulations that regulate your right to information about these types of investments.
Before changing any of the terms and conditions for a registered plan, the institution must disclose the proposed changes in writing to you.
The information listed above has to be provided to you both in writing and orally before you open an account or enter into an agreement. However, there are two exceptions to how the information can be disclosed:
If you open an account or enter into an agreement by phone, the institution must provide you the disclosure listed above only orally before it opens the account or enter into the agreement. After you open the account or enter in to the agreement, the institution must also provide you the information in writing without delay.
Before you open an account or enter into an agreement electronically or by mail, the institution is obliged to provide the information in writing only. It must also provide you with the phone number of a person who is knowledgeable about the terms and conditions of the registered plan.
An institution must keep a list of all the charges that apply to registered plans at each of its branches, points of service and on each of its websites where registered plans are offered in Canada. The list must be made available to you upon request.
An institution does not have to provide you with the information listed above if:
you already have a registered plan and the plan to be opened will form part of the existing plan.
Visit the Justice Canada website for more details.
If you feel that a federally regulated financial institution is not respecting your rights, contact FCAC.