Financial Consumer Agency of Canada
www.fcac-acfc.gc.ca
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Your Rights and Responsibilities
In Canada there are laws, voluntary codes of conduct and public commitments in place to protect financial consumers.
Click on the links below to learn more about your rights and responsibilities when dealing with a bank or a federally regulated trust, loan or insurance company.
Accounts
Cheques
Credit cards
Loans
For a complete list of the legal obligations of federally regulated financial institutions, visit the Overview of Obligations section of FCAC's Web site.
To learn more about voluntary codes of conduct and public commitments, click here.
