Your Rights and Responsibilities: Making a complaint

Making a complaint

Every federally regulated financial institution must have a complaint-handling process in place and a copy of this process on file at FCAC. This complaint-handling process usually includes access to an independent dispute-resolution process such as an ombudsman.

To learn more about the public policy framework for the operation of the independent dispute resolution OmbudServices, visit "The Financial Services OmbudsNetwork - A Framework for Collaboration" section on our web site.

To learn more about the steps to take for making a complaint or to find the complaint-handling process for your financial institution visit the Making a Complaint section on our web site.