Financial Consumer Agency of Canada
www.fcac-acfc.gc.ca
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Frequently Asked Questions
Use this tool to search FCAC's Frequently Asked Questions (FAQ) database, or to view our complete list of questions and answers. You can also view our five "Most viewed" and five "Latest added" questions (see below). We are always working to improve our database, so please contact us if you have a question that is not listed here.
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Top 5 Questions:
Five most viewed questions:
- I've heard about new credit card and loan regulations. What are they?
- Does my financial institution have the right to withdraw funds from my bank account to pay my overdue credit card bill?
- How can I get the lowest interest rate on my mortgage?
- What happens if I make a late credit card payment?
- How much would it cost to cash my Government of Canada cheque at a payday loan company or another cheque-cashing outlet?
About FCAC's Frequently Asked Questions (FAQ) database
FCAC's searchable Frequently Asked Questions database contains a wealth of information on consumers' rights when dealing with financial institutions and on various financial products and services. The questions are based on the thousands of inquiries and complaints we receive from consumers each year through our Consumer Contact Centre and Web site; as well as on other important issues identified by FCAC.
