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About this report
This annual report covers initiatives and results of the Financial Consumer Agency of Canada (FCAC, or the Agency) during the past fiscal year (April 1, 2010, to March 31, 2011). All references to 2010–11 in this report mean our fiscal year.
All references in this report to “financial institutions,” “financial entities” or “regulated entities” mean those that are federally regulated and are therefore supervised and monitored by the Agency.
- “Financial institutions” include all banks and federally incorporated or registered insurance, trust and loan companies and retail associations.
- “Financial entities” include all federally regulated financial institutions, as well as payment card network operators and other institutions and organizations that fall under FCAC’s oversight.
All references to “consumer provisions” mean the various consumer-related laws and regulations that apply to the entities regulated by the Agency.
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