Planning and Accountability
Committed to public accountability and transparency in all of its activities, FCAC uses a number of mechanisms to report on how program activities’ funds are allocated and spent. The resources in this section inform Canadians about FCAC’s plans and results.
2010-11 Annual Report
2009-10 Annual Report
2008-09 Annual Report
2007-08 Annual Report
2006-07 Annual Report
2005-06 Annual Report
2004-05 Annual Report
2003-04 Annual Report
2002-03 Annual Report
2001-02 Annual Report
Audits objectively review and assess how well management practices and controls employed by FCAC are applied. Audits determine the effectiveness and efficiency of these practices and controls and then make recommendations. Evaluation serves as a practical management tool for reviewing performance.
Evaluation enables the Agency to learn from experience so to incorporate lessons learned when designing and delivering programs and other initiatives in future.
FCAC periodically performs audits of its programs to help ensure effective and efficient use of its resources. It also conducts evaluations of its thematic priorities and programs.
Internal Audit Report - Correspondence Services: Control Framework – August 2010
Internal Audit Report on Corporate Planning Framework - April 2009
Review of Consumer Contact Centre Activities and Processes (Framework) - March 2008
Review of Case Process for Consumer Provision Complaints – February 2007
FCAC's 2007 Stakeholder and Partner Research Report
FCAC's 2007 Evaluation of Consumer Contact Centre
Audit Report on Contracting – March 2006
Audit Report on Travel & Hospitality - June 2005
Footer
