Financial Consumer Agency of Canada
Symbol of the Government of Canada

Operations and Accountability

A young man is working with his computer [ Business Plan & Strategic Plan ]
[ Program and Performance Management Evaluation Report ]
[ Audit and Evaluation Reports ]

Our operations are funded through assessments on the financial institutions that we regulate.

Through the Minister of Finance, FCAC reports annually to Parliament on its activities and the degree to which financial institutions are meeting their obligations.


Business Plan & Strategic Plan

FCAC continues to build on the success of its existing activities. The business plan outlines how the Agency will develop and implement new initiatives to further strengthen its framework for consumer protection and education. Throughout FCAC's activities, the Agency will continue to work with all of its stakeholders and partners – including all levels of governments, consumer groups, financial institutions and private and voluntary sector organizations.

Business plan 2009-11

Strategic Plan 2009-2014

Program and Performance Management Evaluation Report

The Agency's Program and Performance Management Evaluation Report complements FCAC's Annual Report and Business Plan, by providing additional details on the Agency's results and achievements, in relation to its strategic outcomes. This report highlights FCAC's impact and contributions to the Canadian financial marketplace, as well as the benefits it has provided to Canadians.

Performance Report 2007-08

Program and Performance Management Evaluation Report 2006-07

Audit and Evaluation Reports

FCAC works with the Office of the Superintendent of Financial Institutions for the provision of internal audit services, and with the Office of the Auditor General of Canada for the annual audit of the Agency's financial statements. All audits and related documentation are presented to FCAC's Audit Committee, established in 2004–05.

Internal Audit Report on Corporate Planning Framework - April 2009

Review of Consumer Contact Centre Activities and Processes (Framework) - March 2008

Review of Case Process for Consumer Provision Complaints – February 2007

Audit Report on Contracting – March 2006

Audit Report on Travel & Hospitality - June 2005


Protecting Consumers / Informing Canadians