How to lodge a complaint

Want to file a complaint against your federally regulated financial entity but don’t know how? Read the complaint handling process described below.

Complaint handling process

Federally regulated financial institutions

All banks, retail associations and federal trust, loan and insurance companies must, by law, have a complaint-handling process in place for consumers.

Should you have a complaint or a problem with a federally regulated financial institution, you can find further information on how to make a complaint here

Payment Card Network Operators

If you are a merchant and you have a complaint or a problem with a payment card network operator, you can find further information on how to make a complaint here.

External compl​aints bodies

If you have a complaint about an external complaints body relating to a consumer provision, you can find further information on how to make a complaint here.​​​