For consumers

The Financial Consumer Agency of Canada (FCAC) is an independent body working to protect and inform consumers of financial products and services.

FCAC is responsible for:

  • informing consumers about their rights and responsibilities when dealing with financial entities and about the obligations of payment card network operators to consumers and merchants
  • providing timely and objective information and tools to help consumers understand, and shop for, a variety of financial products and services
  • monitoring and evaluating trends and emerging issues that may have an impact on consumers of financial products and services.
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