Financial Consumer Agency of Canada
Our current website will remain available until the move to Canada.ca is complete.
In case of a Canada Post service disruption, you will not receive your statements for credit cards, loans, mortgages and deposit accounts in the mail. You will also not receive utility bills or other invoices by mail. However, you are still responsible for making your payments on time.
The Financial Consumer Agency of Canada encourages you to pay close attention to bills that will be due in the weeks ahead. Take steps to ensure you are aware of the amounts you owe and the due dates, and arrange to make your payments on time. If you miss a payment, or make a late payment, you may have to pay late payment charges. You also risk damaging your credit score.
Delivery of cheques for the following benefits will not be affected by a Canada Post service disruption:
If you receive provincial or territorial benefits, contact your provincial or territorial government to find out how the Canada Post service disruption affects you.
Phone:For services in English: 1-866-461-FCAC (3222)For services in French: 1-866-461-ACFC (2232)For calls from the Ottawa area or from outside Canada: 613-960-4666Teletypewriter (TTY): 1-866-914-6097 / 613-947-7771Fax: 1-866-814-2224 / 613-941-1436Information officers are available from Monday to Friday, between 8:30 a.m. and 5:00 p.m., Eastern Time.
Mailing address:Financial Consumer Agency of Canada427 Laurier Avenue West, 6th FloorOttawa ON K1R 1B9
Online: www.itpaystoknow.gc.caSocial Media: Follow @FCACan on TwitterLike Financial Consumer Agency of Canada on FacebookSubscribe to FCACan on YouTubeFollow Financial Consumer Agency of Canada on LinkedInMedia:firstname.lastname@example.org