Help

The Financial Consumer Agency of Canada website provides you with different ways to find information. If you need assistance locating information or using features such as how to search our site, please try one of the links below.

Accessibility help

Increasing text size

To increase the text size on our Web pages, you can change the settings in your Web browser. Just follow the instructions below based on the browser you are using or see your browser’s help tool for details.

Internet Explorer

  1. Select “View” in the menu bar.
  2. Select “Text Size”.
  3. Select “Larger” or “Largest”.

Mozilla Firefox

  1. Select “View” in the menu bar.
  2. Select “Text Size”.
  3. Select “Increase”.
  4. To increase the text size further, continue selecting “Increase”.

Opera

  1. Select “View” in the menu bar.
  2. Select “Zoom”.
  3. From the menu, select the size with which you would like to view the website.
  4. To increase the text size further, increase the percentage.

Netscape

  1. Select “View” in the menu bar.
  2. Select “Text Size”.
  3. From the menu, select the size with which you would like to view the website.

Client-side CSS for enhancing accessibility

The design of the Web pages on this website is flexible enough to allow you to configure the visual presentation to meet your accessibility needs by using a client-side Cascading Style Sheet (CSS) file.

Most browsers provide the ability to specify a client-side CSS file, which would be applied to every Web page on this website that you visit. To take advantage of this feature, perform the following steps:

  1. How to create a client-side CSS file, and
  2. How to configure your browser to use the client-side CSS file

Alternative formats

Information throughout the FCAC website is provided in XHTML as the primary format. In some cases, other software formats are provided as alternatives. To open these alternate formats, you may need to download and install one or more of the following on your computer:

PDF – Portable  Document Format. To access these files you must have a PDF reader installed. If you do not already have such a reader, there are numerous PDF readers available for free download or for purchase on the Internet:

XLS – Microsoft Excel format. To access these files you will need Microsoft Excel Viewer.

Multimedia help

Pages and files may be offered in various multimedia formats. Users may use the following links to obtain software to enable the viewing of multimedia formats.

You will also need the following to hear the audio:

  • a soundcard with speakers or headphones;
  • a Web browser with the ability to play sound.

Video files

Flash Player (.flv)

In order to be able to view Flash animations in your Web browser, you need to install Macromedia Flash Player, which is available for downloading free of charge.

Audio files

MP3 files

Audio files with a .mp3 extension can generally be opened with the default audio player software installed on your computer. Several audio players are available free of charge, such as:

Navigational help

Our website has been designed to provide you with different ways to find information. This page provides navigational information allowing you to quickly locate the documents, policies, initiatives, and pages that you are looking for.

This help page is intended to facilitate navigation of the Financial Consumer Agency of Canada website. Assistance is provided by the top navigation bar, as well as by the links located in the left margin.

Site map

The site map provides a quick overview of the layout and content of this website.

Searching

The search engine offers quick access to information through bilingual (French or English) searches, by keyword or phrase.

Feedback

Tell us what you think about our website, our products, our organization or anything else that comes to mind. We welcome all of your comments and suggestions.

This site contains answers to the Frequently Asked Questions (FAQs) we have received in the past.

Printing help

You can print any Web page by using the “Print” option in your internet browser. The menus and Web-specific items will not print with the rest of the Web page.

If you find the print cuts off text at the end of a line or shows the screen scroll bars, go back to the browser’s “Print Preview” option. From there, you can:

  • change the page orientation from portrait to landscape to resolve the problem, or
  • adjust the page scale percentage to force the text into the space provided.

If the screen preview is satisfactory, click the “Print” button to print the Web page.